FAQ &
What We Do
We provide direct accountability, and we offer clear, transparent, flexible billing.
To start, we offer direct accountability by running an initial environmental risk assessment, which is performed with independent third-party tools. Once we have this completed, we have a meeting with you and your team regarding our findings and our recommended path to resolution. Assuming we receive your approval to secure your systems, we implement the selected security solutions and then we re-test on a recurring basis, depending on your chosen plan. This allows us to see how effective our systems are, and where we need to improvement.
We offer clear, transparent and flexible billing by providing detailed notes for each block of time you are billed for, and minimizing the overall time billed by using 20-minute increments. We provide the majority of our services on a month-to-month basis and allow mixing and matching of our plans whenever possible to ensure no client ever feels trapped or held hostage by our service.
Unlike some other professional services, we do not need a retainer or any other initial commitment to begin assisting you. The majority of our entry level services (we call them Lite) are available on a month-to-month basis.
Typically, new or prospective clients start with one of these options
- Managed services Lite
- Data Resiliency Lite
- Messaging Lite
*If those services don't fit your current needs, check out our Everything Else section below for more services we can provide.
We offer several additional supporting services and solutions:
- PBX Systems
- We offer a robust phone management system that allows you to bring your own compatible phones, to purchase your own phone equipment, or to purchase a full phone service directly. We offer this in the same tiers as our other platforms
- PBX Plus
- This plan includes new phone hardware and softphone capabilities for each user/extension. There is no per-minute bill and every line has its own direct inbound phone number.
- PBX Core
- This plan includes new phone hardware and softphone capabilities for each user/extension. Each user/extension is licensed directly, and you are billed only for DIDs and minutes used.
- PBX Lite
- This is our most basic, entry level service. No phone hardware is required and softphones are used instead. You can also purchase or bring your own phone hardware for this plan. Each user/extension is licensed directly, and you are billed only for DIDs and minutes used.
- PBX Plus
*We provide phone hardware warranties for phones sold with our services.
- We offer a robust phone management system that allows you to bring your own compatible phones, to purchase your own phone equipment, or to purchase a full phone service directly. We offer this in the same tiers as our other platforms
- Firewall Systems
- We offer three different firewall solutions depending on your needs, the complexity of your network, throughput requirements, etc. These solutions are quoted on a case-by-case basis due to the complexity of each clients individual needs.
- Network Hardware
- We sell premium network hardware, from routers, Core-switches, Access Switches, or Access Points and Wireless Controllers.
- Network Redundancy services
- If you are struggling to find a reliable internet solution, or are interested in having a backup connection to mitigate phone and internet outages we may be able to help.
- Computer Hardware (Laptops, Desktops, Servers)
- As experts in all things IT, we know what businesses need to keep their staff functional and productive. We provide the right, sustainable, long-term computer solutions you need. We advise you avoid off-the-shelf, underpowered, products that the big box stores sell.
- IoT Security & Guidance
- Questions about that new AI Tool or automating your new sprinkler system? We are happy to assist. The Internet of Things has really opened the possibility for more automations than ever, but has made business networks more vulnerable than ever. Let us help you secure your devices, while maintaining the benefits from the automations.
- System preparation and deployment, Mobile Devices or Computers
- Struggling to keep up with all the technology needs for your new hires? We can assist with streamlining and systematizing your technology onboarding processes. This ensures your network stays secure, and that new users are functional faster.
For more information or solutions relating to business security, please reach out. We are happy to recommend solutions or get you a custom quote that fits your needs. Request@TeamAgile.net or (501) 859-9000
- Application Security
- Application security involves the implementation of various defenses within all software and services a wide range of cyber threats. It requires secure application architectures, secure code, and strong data input validation in order to minimize unauthorized access or modification of application resources.
- Identity Management
- Identity management includes frameworks, processes, and activities that enable authentication and authorization of legitimate individuals to information systems within a company.
- Data Security
- With Data Security, these services involve implementing strong information storage mechanisms to ensure the safety of all data. This applies to data both in transit (data that is being transferred from one device to another) and data at rest.
- Network Security
- Network Security involves implementing both hardware and software mechanisms to protect the network and infrastructure from unauthorized access, disruptions, and misuse. These efforts help protect the company’s assets against external and internal threats.
- Mobile Security
- Mobile phone security is one of the most essential network security services, especially if your company operates using mobile devices. This refers to protecting the information of both the company’s and the individual’s information stored on mobile devices such as cell phones, laptops, and tablets from various threats such as device loss/theft, unauthorized access, or malware.
- Cloud Security
- Cloud security relates to designing secure cloud architectures and applications for a company using various service providers such as Google, AWS, Rackspace, and Azure. The effective configuration ensures protection against various threats.
- Disaster Recovery and Business Planning
- deals with processes, monitoring, and alerts to help a company keep critical systems online as well as resume lost operations and systems after an incident.
- Education
- Formal training is essential to raise awareness on best practices, organizational procedures, and policies as well as monitoring and reporting suspicious activities.